Frequently Asked Questions

Looking for answers? Explore our carefully curated collection of the most commonly asked questions and find the information you need with ease!

We accept all major credit cards (Visa, MasterCard, American Express, Apple Pay, Google Pay).
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
This could be due to insufficient funds, incorrect card details, or bank restrictions. Please try another payment method or contact our support team.
We accept any cryptocurrency. You can use it to pay for our product by contacting us at info@trapicmotion.com.
No, we do not accept installment payments. However, you can take advantage of a 15% discount using the discount code WELCOME12 at checkout.
Yes, we have a variety of instructional videos available. You can watch them here

Immediately after completing your purchase, download links will be available directly from your browser (on a laptop or desktop). Additionally, you will receive the download links via email right after your purchase.
If you accidentally entered an incorrect email during your purchase, don’t worry! Simply reach out to us via our online chat, located in the bottom right corner, or send us an email at info@trapicmotion.com. Our team will get back to you as soon as possible.
Due to the nature of digital products, we do not offer refunds. However, if you encounter an issue with your download, please contact us, and we’ll be happy to help.
Just fill out this form right here

How does it work?

If you bought any of our themes and want to upgrade to the Premium Theme, Virtual, V3, V2, Lite, etc... by filling out the form you will get a discount code with the value of the theme you have right now. For example, if you have our V1 Theme ($50) and want the V2 Theme which is $100, you will get a $50 off discount code for the V2, helping you save more!
Go to Photoroom it’s a website where you can remove the background of any image and then upload it to your shopify so you can give your products that floating effect on your site.
All you need to do is go to your Shopiy Dashboard then click on the Products tab that's on your left and create a new product. There you can upload a photo, description, price and quantity.
First, please read the included "TUTORIALS VIDEO" file that may come with our theme. If you still have issues, please email contact@trapicmotion.com.
No, sharing your downloads is strictly prohibited. If you need theme for your team, please contact us at contact@trapicmotion.com. Unauthorized sharing will be monitored and may result in access revocation.