HELP CENTER
How do I get the link of the Video/Font/Mp3 File I want on my trm Theme?
How do I fix the shopify theme error?
    If you are trying to upload the "theme" file and receive the message that it's a large file means that you are uploading the wrong file, please refer to the following solution:

    Download the zip file that contains the theme and instructions from the Downloads Page (link is in the email you received when you purchased the theme) and unzip it on your computer.

    To unzip a file:

    - To unzip a file on a Mac, double-click it.

    - To unzip a zipped file on a PC, Right-click the zipped file and select Extract All. By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.

    Depending on the theme you download, packages will be different, you will see the following items inside on all packages though:



    TRAPICMOTION (Your Version) Theme + Instructions Zip File: contains the theme's installation zip file that you have to upload to shopify, a guide with instructions, tutorial, discount code and thank you note.

    From your Shopify admin, go to Online Store > Themes.

    Click Upload theme.

    From the Upload theme window, click Choose File to select the .zip file of your theme (once again it's inside the TRAPICMOTION *Your Version* Theme + Instructions Zip file)

    Your new theme will show up below your current theme. It is installed, but not published. When you're ready, click Publish theme.
How do I add a custom font to my theme?

1. Go to Dafont or any other site and download the font you want.

2. Then convert your font to woff2 format using any online converter, for example https://cloudconvert.com/ttf-to-woff2

3. Once you have converted the font upload it to Shopify > Content - Files - Upload Files then copy the link to the font, Then go to Theme customize > Theme Settings > Custom Font and enable this feature > write heading font, and paste a link to the font you copied.


How to install our theme?

    STEP 1

  • Go to your Shopify store to install any of our Themes.

  • STEP 2

  • Click > on Themes under Online store.

  • STEP 3

  • Click on Add Theme.

  • STEP 4

  • Click on Upload Zip File.

  • STEP 5

  • Click > Add file.

  • STEP 6

  • Upload the Theme Zip file. Has to end in THEME.zip

  • STEP 7

  • When the theme is loaded click > publish to make the theme active.
How to have a product image with no background?
Go to Photoroom it’s a website where you can remove the background of any image and then upload it to your shopify so you can give your products that floating effect on your site.
How can I get someone to set up the theme for me?
One of our developers will install the theme on your shopify store and they will be happy to help you set it up as well, you can ask them any questions once they contact you via email.

TRAPICMOTION INSTALLATION REQUEST FORM
How do I change the background video on our theme?

STEP 1

  • Go to your Shopify store.

  • STEP 2

  • Click on > Content

  • STEP 3

  • Click > on the Files section.

  • STEP 4

  • Click > on Upload Files.

  • STEP 5

  • Upload a background video from the background pack or one of your own (has to be in mp4 format).

  • STEP 6

  • Once it's uploaded click on the clip icon to copy it's link, we will need it to change the background.

  • STEP 7

  • Go to your theme section, find the theme and click on Customize to open the customization page.
  • STEP 8

  • Open the Video Background section.

  • STEP 9

  • Paste the link here and your background should change!

  • STEP 10

  • Click > Save

  • If you still have questions or need additional help, please contact us here.
    How can I upload my products to my shopify store?
    All you need to do is go to your Shopiy Dashboard then click on the Products tab that's on your left and create a new product. There you can upload a photo, description, price and quantity.

    If you are still facing any issues, we will leave a tutorial video here.